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Home > Getting Started > Troubleshooting Tips
Troubleshooting Tips
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We do our best to test LexGo and put it through its paces, but sometimes the internet can be flaky.

 

If you're having issues with a conversation, here are a few things we suggest trying:

 

  • Check your audio/video selections and permissions
  • Leave the room and come back
  • Log out and log back in
  • Quit and restart the browser or app

 

If problems still persist or if you're experiencing problems with LexGo loading properly:

 

  • Restart your device
  • Empty your browser data cache

 

To empty your browser cache:

 

 

Chrome

  1. Visit chrome://settings/clearBrowserData
  2. Make sure the checkmark for "Cached Images and Files" is enabled
  3. Tap "Clear data"
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